CLIENT SATISFACTION

Client Satisfaction

November 2022

Last year, our service users completed the Service User Survey. This year, our service users completed the Quality Review Form. These two forms are being completed in rotation. The reasoning behind the rotation is to not overwhelm our clients, due to the vast length of both surveys.

The survey consists of statements which clients can respond with ‘never’, ‘rarely’, ‘mostly’ and ‘always’.

To see the specific questions asked in the 2022 survey, click the button below.

Download Questions

November 2022 Results:

3%

'Never'

3%

'Rarely'

10%

'Mostly'

84%

'Always'

Customer Quotes:

“I love it, no complaints. Happy with care, really good service.”

Service User

“The service is good. I couldn't do without the carers.”

Service User

“Everything is good. The carers are brilliant. They are really hands on and supportive, and they offer both emotional and physical support"

Family Member

“The carers are all very helpful and very polite."

Service User

"If the carer has had a concern about (*service user*), the carer will always call me and let me know about the situation. I find this reassuring as I don't necessarily have to go in and check up on (*service user*) everyday. It takes a weight off of my shoulders."

Family Member

“I am very pleased with everything and would like to pass on my thanks and gratitude to everyone.”

Service User

"The carers really listen to me and take the time to talk to me. They are lovely.”

Service User

“The carers do everything I require them to.”