Family and Friends Satisfaction Survey
Family members’ play an important role in a clients’ care experience.
Another Perspective
This year we completed a Friends, Relatives and Advocates Survey. The reason for this was to gain an insight on the care we provide from a different but important perceptive.
In addition, some clients do not have the mental capacity or patience to complete a survey with ourselves. Therefore, we felt it was necessary to contact their relatives who are heavily involved in the client's care experience.
The survey was comprised of five categories; safe, effective, caring, responsive and well-led.
Examples of questions for each category and the overall results are shown below.
Question Examples
Overall Survey Results:
0%
Inadequate
0%
Requires Improvement
13%
Good
87%
Outstanding