FAMILY AND FRIENDS SATISFACTION

Family and Friends Satisfaction Survey

Family members’ play an important role in a clients’ care experience.

Another Perspective

This year we completed a Friends, Relatives and Advocates Survey. The reason for this was to gain an insight on the care we provide from a different but important perceptive.

In addition, some clients do not have the mental capacity or patience to complete a survey with ourselves. Therefore, we felt it was necessary to contact their relatives who are heavily involved in the client's care experience.

The survey was comprised of five categories; safe, effective, caring, responsive and well-led.

Examples of questions for each category and the overall results are shown below.

Question Examples

Example Questions

"There are enough staff to make sure the person important to me recieves a reliable service that is not rushed. Staff have the right mix of skills to make sure they are kept safe. "

"I feel confident their belongings are safe and secure."

Example Questions

"Staff have the right knowledge, qualifications and skills to carry out their role in providing, the person who is important to me, with the right care."

"When needed, I am involved in decisions about their care".

Example Questions

"I can visit the person important to me whenever they would like and I am welcomed by Crystal Caring Limited."

"Staff treat me with dignity, respect, kindness and compassion, as well as the person important to me."

Example Questions

"The treatment and support of the person important to me is set out in writing and tells staff what is needed to support them better."

"They are helped by staff to not feel lonely and to stay in contact with me and other family members."

Example Questions

"The managers are honest, including when things go wrong."

"Staff and mangers work effectively with others who may be involved in caring for the person important to me."

Overall Survey Results:

0%

Inadequate

0%

Requires Improvement

13%

Good

87%

Outstanding

Related Projects

Client Satisfaction Survey

Title or short description

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