Example Questions
"There are enough staff to make sure the person important to me recieves a reliable service that is not rushed. Staff have the right mix of skills to make sure they are kept safe. "
"I feel confident their belongings are safe and secure."
Example Questions
"Staff have the right knowledge, qualifications and skills to carry out their role in providing, the person who is important to me, with the right care."
"When needed, I am involved in decisions about their care".
Example Questions
"I can visit the person important to me whenever they would like and I am welcomed by Crystal Caring Limited."
"Staff treat me with dignity, respect, kindness and compassion, as well as the person important to me."
Example Questions
"The treatment and support of the person important to me is set out in writing and tells staff what is needed to support them better."
"They are helped by staff to not feel lonely and to stay in contact with me and other family members."
Example Questions
"The managers are honest, including when things go wrong."
"Staff and mangers work effectively with others who may be involved in caring for the person important to me."